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Manthan churns excellence through process driven delivery to consistently deliver consistent and high quality services while building relationships with customers. This churning of excellence is encapsulated in our proprietary process framework ProKen.
Our Quality Policies and Procedures are designed around the processes and systems that we have created to enable seamless and high quality delivery.
| Manthan’s Comprehensive Process Framework |
 ProOrg – Organization processes
ProOrg is a collection of Manthan’s generic best practices in the form of organizational processes. ProOrg provides our operations and client management teams a vast repository of detailed procedures, templates, standards, guidelines and checklists.
ProOrg comprises of sub modules that incorporates the salient best practices and procedures for delivery processes, customer acquisition, partner development and investor relationships.
 ProDemo – People Processes
Manthan is the business of churning excellence to customers. Talented people are core to our raison d’etre. Attracting, grooming, training, retaining, motivation and enabling self-actualization of employees forms the single biggest driver and enabler to our excellence. Manthan has streamlined processes to address each of this facet of people management.
ProDemo is a defined framework of skill benchmarking and talent requirement, leading onto its implementation, monitoring and bettering. It incorporates not only recruitment and training, but it aims to keep the focus on overall development of employees as responsible corporate citizens leading to long term satisfaction of their participation in the Manthan journey.
 ProKnow – Knowledge Processes
Manthan's ProKnow is a platform for Manthan’ites to create, disseminate, share and upgrade knowledge gained from their experience at Manthan. It is a central repository of experiential knowledge that can be tapped by peers and other engagements at Manthan.
The collection of documents in the ambit of ProKnow is reviewed and classified into different areas:
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Knowledge creation |
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Knowledge retention |
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Knowledge enhancement |
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Tools, Transitions and quality |
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Best Practices and Global Benchmarking |
 ProTech – Technology and Infrastructure Processes
IT and Communication Systems form the backbone of the “One Team” approach that Manthan deploys for its customers. It is the method of harmonizing work places across globe, between teams in a seamless manner to create integrated work flows.
The various dimensions of enabling this is captured by our extensive process documentation about IT systems, Communication channels and protocol, Infrastructure deployment that includes physical and technology enabling infrastructure and lastly our robust business continuity plans to ensure that customer processes go ahead no matter what.
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